| Event Date: |
Saturday, April 25, 2009 |
| Event Type: |
Wedding |
| Event Location: |
Bali Hai |
| Event Staff: |
photog, videog |
| |
|
| Quality of Customer Service via Telephone: |
Good |
| Quality of Customer Service via Internet: |
Good |
| Quality of Customer Service at Event: |
Good |
| Friendliness of your Entertainer: |
N/A |
| Promptness of your Entertainer: |
N/A |
| Professionalism of your Entertainer: |
N/A |
| Entertainer's Performance: |
N/A |
| Entertainer's Appearance: |
N/A |
| System Appearance: |
N/A |
| Sound Quality: |
N/A |
| Overall Volume Levels: |
N/A |
| Music Selection: |
N/A |
| Incorporation of Your Requests: |
Fair |
| Equipment Appearance: |
N/A |
| Overall Customer Service: |
Good |
| Planning Assistance: |
Excellent |
| Entertainer's Cooperation with Other Vendors: |
N/A |
| Overall Performance Rating: |
Good |
| |
|
| Is there
anything specific that can be improved upon? |
I was a little dissapointed in the photographer's flexibility with requests. An example was when he was extremely put out that we wanted to take pictures at the Las Vegas sign. I assume this is done often since it is incorporated in so many wedding pictures from Bali Hai. The videographer was very flexible and eager to get the shot we were looking for. Another example would be when he was planning on leaving 20 minutes before my time was up. I asked him to take some family pictures at the end, and he was constantly telling me that we were almost out of time and spent a good deal of time looking at his watch while I was more concerned about getting the pictures with family that I requested in my phone calls with Jodi. In the end, we did not get in all the pictures we had hoped for, and some family members were very disappointed. |
| Additional
comments or suggestions? |
Videographer was excellent. |
| |
|
| Would you
recommend this service to others? |
Yes |
| May your
comments be shared with others? |
Yes |
| May your name be
added to a list of references? |
Yes |
| |
|
| Name: |
Kristen (Schell) Cavallo |
| Email: |
kristenanneschell <at> gmail.com |
| Phone: |
858-442-9405 |